Inpatient COVID Protocols

Thank you pet parents and patients for all your patience during this unprecedented time. We are happy to resume all our service offerings. However, we have reduced our operating hours to Monday through Friday from 8AM to 5PM. Likely, our hours will not change until the coronavirus pandemic is under control to help ensure the safety of our clients, staff and the communities we serve. Thank you for your understanding and flexibility.

All our services are being handled curbside and we have adopted a New Inpatient Protocol. Please note this is for clients who are not quarantined and do not have symptoms.

  • We ask that you call the front desk upon arrival from your vehicle. Look for the designated sign at each parking space to help us find your location. We can be reached at (616) 866-9589. There is one parking spot immediately in front of our building for those without a cell phone. We are monitoring this space and will be out to assist you shortly.
  • One of our technicians will then speak with you via phone/outside to ask you some questions and discuss any other issues your pet may be experiencing. The technician will then come to your vehicle to retrieve your pet(s). We kindly ask that you wear a mask if you have one.
  • Please be assured that your pet is in good hands. Each pet has their own disinfected, secure, and comfortable place to stay during their visit. We also use calming pheromones and music to create a relaxing environment.
  • Once your pet has been examined, Dr. Good will call you to discuss initial findings, offer guidance, make recommendations, and secure authorization for diagnostics/treatment/hospitalization if needed.
  • Once your pet’s exam and procedures are complete, we will schedule a pickup time with you and ask for payment over the phone/outside when you arrive. We accept all forms of payment: Credit/Debit, Cash, Check and Care Credit.
  • If your pet is here for surgery/dental procedure, we will immediately contact you with an update following the completion of their procedure. If they are going to be discharged that same day, a technician will contact you to arrange pick up once they have fully recovered.
  • If your pet has an appointment with a technician, we ask that you wait inside your vehicle until they are finished – plan for about 20 minutes.
If you have concerns or constraints you want us to be aware of, please let us know ahead of time and we will do our absolute best to accommodate you and your pet. We are here for you and our patients. Thank you for your understanding and please do not hesitate to call us with any questions.
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